Withdrawal, Refunds and Complaints

Swiss law does not provide a statutory right of withdrawal for online orders.

As our brunch boxes are fresh, individually assembled and perishable food products, withdrawal after placing an order is excluded (see section 9 of the GTC).

Orders must be placed by the order deadline displayed in the shop, generally by 4:00 pm on the day before delivery. Individual products may have different deadlines.

Until the order deadline, you can cancel orders directly in your customer account, provided the order has not yet been prepared for delivery, the order value is below CHF 300.00 and the order does not contain any gift vouchers.

In all other cases, or for changes, contact us as early as possible, but no later than the order deadline, by email at info@mrbrunch.ch. We will find a solution together.

If an ordered product is unavailable, we will contact you and you will receive your money back.

Please check your delivery immediately upon receipt.

If a product is defective or spoiled, or if you received a wrong delivery, submit a complaint within 24 hours of receiving the delivery.

The easiest way is directly via the complaint form in your customer account: select the affected order, choose the type of issue and briefly describe it. You can then track the status of your complaint in your customer account at any time.

Alternatively, you can reach us by email at info@mrbrunch.ch. In any case, please have photo evidence ready.

Complaints made after the 24-hour period can no longer be considered.

We review every complaint individually and, depending on the situation, offer a replacement delivery or a refund.

Refunds are issued to the payment method originally used. Depending on the payment provider, the credit may take a few business days.

Orders containing gift vouchers cannot be cancelled online. In this case, contact us by email at info@mrbrunch.ch.

Vouchers can be redeemed in partial amounts; the remaining balance is retained until the voucher expires. Cash payment of vouchers or remaining balances is excluded.

For questions about your order, complaints or refunds, you can reach us by email at info@mrbrunch.ch.